Laderrick Uud
map-marker Cary, North Carolina

Received defective item

Woot - Received defective item
Recently ordered a office chair to my home address and package arrived me by July 22nd . We are unable to assemble it since the bold hole is misaligned between back rest and arm rest so we are not able to use it . And to raise a return request we are not able to dismantle that again . Kindly let us know what would be the next step for us to return the chair. If you are able to assign someone to fix it or to dismantle or shall I keep in as it is in a box . Kindly find the attached image and order ID below. Order ID - #7993****
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Esther O Msy

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Verified Reviewer

Query

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I ordered an item which was delivered on September 13 and when I tried to return it on September 19 I ws told it was not returnable and there was one to discuss it with. The customer service number led to a dead zone. Very frustrating!
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Loss:
$26
Pros:
  • Good prices
Cons:
  • Complications with returns and products are often not what they a

Preferred solution: Full refund

User's recommendation: Just don’t buy any item you may need to return

Anonymous

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Verified Buyer
| map-marker Wenonah, New Jersey

You received a return and i have not received my money yet

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Woot - You received a return and i have not received my money yet
Stay away from WOOT. They sent me a label to send the pool cleaner back to them and now I'm out 407.00 because they wont contact me and all numbers are out of service...UPS states they received it Aug 12th. 3 days after it was sent...
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User's recommendation: Stay away from woot. Even Amazon couldn't help contact them

Anonymous
map-marker Washington, District Of Columbia

Need to talk

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I am pissed customer-):);&(@)@)@$$@@!;@(@)@)@)@;$)/)-(/(;&(@(@(@)@)@$@)@;$:)/)-(-(;-(;$(&(&(@)))0? Nzbzvxbvmvltoroelwkajajaksldkflfkghivjdjajsnsmskdjfjfkfgkglglvsjxjcjcjfjfjrjrfudjxbx z zbzzbdbxncncncncncnccmvmvmvmvmvmvmvmvmvvmckdjejdjfjrurwtqtwjdkxkclclcmccncncncbx. B. Bxbxnxcjxjxjcjxn. N n n ncmcmem
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User's recommendation: Nope

Abimbola A Xoz

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| map-marker Neath, Neath Port Talbot

Scam through a website called https://wootace.com/xml/index.html#/myTask

Hi

I was introduced to this platform 0n 15th April 2023, wootace.com, after the whole process i was denied been paid and insisted i complete the task before i will be paid. Then i realised it was not legit.

07414 25**** .

I was instructed to open kucoin account on my name, and fund the account which I did, later instructed to go to wootace.com to credit the account and recharge, I agreed with all the instructions , I saw different partners like amazon, flikpart, ebay Walmart e.t.c I was told is ordering and reselling and get compensation after the task. Unfortunately I have recharge the account with £197 from my revolut to kucoin where it will be converted to crypto.

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User's recommendation: Always check the website profile before the aggrement

1 comment
Guest

I also got scammed by them i invested all my savings.

Eric S Rna

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Delivered to wrong address

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Woot - Delivered to wrong address
Their call back service is broken. They dont pick up calls and so far have not responded to my email. They ignored my change of address request and shipped to an old address not in use for two years. Now they wont let me contact them.
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Loss:
$36

Preferred solution: Deliver product or service ordered

User's recommendation: Beware!!!

Dally Eig

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Verified Reviewer
| map-marker Tampa, Florida

As to a delivery

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Trying to get a hold of someone who could truly help is impossible . Bought something that must have been delivered elsewhere. UPS WILL NOT FOLLOW UP OR KEEP ME INFORMED OF THE CLAIM. Here I am paying for something I do not have. Stop all the silly remarks and get serious. You are dealing with people and their money,
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Anonymous
map-marker Seminole, Florida

Order #8034****

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I never received this order, placed 8/18/23 for $27.81 and I'm now being billed for it on my Discover card. It shows on my Discover billing as an order through AMZ*WOOT LLC PAY.AMAZON.COWA. Amazon customer service says they have no record of this order. I've placed a dispute with Discover. No one seems to have any proof of delivery. Please cancel this order and send me verification of this cancellation. I've tried to call your customer service number at 972-417-**** and can get only a busy signal.
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User's recommendation: I have not been able to talk with Woot about this yet and the issue is still unresolved. Terrible customer access. I never received the order and I'm being billed for it on my credit card

Anonymous
map-marker Wenonah, New Jersey

You received a return and i have not received my money yet

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Woot stole 407.00 from me by accepting a returned wybot pool cleaner and not notifying Amazon it was returned. When trying to contact WOOT. There is never an answer from the only phone number given...you get disconnected everytime!
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User's recommendation: No. Theives

Anonymous
map-marker Paramount, California

Don’t purchase anything from Woot!! You can’t get in contact with them. No phone working. Email says unable to deliver. Ask Amazon for help and that’s worthless. As Woot is an affiliate of Amazon.

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Bought a pool vacuum that wasnt compatible with my pool upon trying to return it,I got nothing but disconnected numbers and bad emails when trying to reach out to Woot!! As Woot is an affiliate of Amazon nobody seem to know what it was when I called Amazon. Amazon then told me they would email Woot for me, ask if I could have Woots email but was told to wait and check my messages after 24 hours on the Amazon messages.
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User's recommendation: Stick with only Amazon only not no affiliates

Anonymous
map-marker Longmeadow, Massachusetts

Wrong product

Number didn't work, it is just a generic office building in Texas. Pretty sure they got rid of their support number.

Real shame, in the past I had an issue and they did amazing support (never got my item, got a refund, same thing happened again on reorder, got another refund, 3 months later one of them arrived).

Now it was a single email response two weeks ago and they didn't understand I got the wrong item and thought I was changing my email address (since I wanted to have it cced on another email then the primary). Very disappointed, will try bumping the email chain again and if not call Amazon or maybe even a chargeback on the credit card.

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User's recommendation: Honestly idk what is going on, I have had great experience with Woot in the past but this is not great

Clarene Bxf
map-marker Pittsburgh, Pennsylvania

I like Woot and they asked for it.

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No complaints other than the absurd fact you cant search for something. Who does that? Its like showing up at an unattended yard sale with a self checkout.
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1 comment
Clarene Bxf

Woot is good.

Anonymous
map-marker Cape May, New Jersey

You received a return and i have not received my money yet

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They sold me a wybot pool cleaner that died and gave me a return label and never sent me my money back...their phone number is out of service...they stole 407.00 from me ...they got back the cleaner and they ghosted me .stay away from woot
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Hector G Rtt

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Order

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Woot - Order
Yes I purchased a Aiper Pool Vacuum. I opened up my pool for the first time this summer The pool vacuum will not power on. I have charged it for hours and it is completely dead I have contacted Woot via email and phone . They have not responded. It's been over a week.
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Pros:
  • Great prices and deals
Cons:
  • Customer service horrible

Preferred solution: Full refund

User's recommendation: Customer service is non existing as of this moment. You can not call them and they do not respond to emails

Muhammad N Qah

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About woot gb shop

About woot gb shop
About woot gb shop - Image 2
The woot gb shop use amazon and woot name now catch my amount of 3550 dollar and not withdrwan and give task by task and demanding for extra payment to deposit in woot go shop
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Loss:
$3559
Pros:
  • Want additional money and threat me that ur whole amount forzen

Preferred solution: Full refund