filters
State:
Show
City:
Show
Product:
Show
I ordered a pair of shoes in my regular size, from a brand I have worn before. After receiving the shoes and trying them on, I found they were to narrow, to the point of uncomfortable. I emailed customer support to request a return. I was told unless defective, they...
Read more
3.2
I didn't like
  • Poor customer service
  • Product description
  • Bad service
#616212
Reply to reviews
I placed an order for refurbished goods, described as great value and well below MSRP. The same day I received an offer for the same goods direct from the supplier, with additional value attached, and an indication of an MSRP well below what Woot quoted. I notified...
Read more
I didn't like
  • No exchange or refund policy
  • Bad service
  • Poor customer service
#613432
Reply to reviews
I've been burned by Woot too many times to even think of shopping there again. Very slow shipping, received damaged products, unable to speak with anyone at Woot (emailing customer service gets a reply in a day or 2) and their return policy is "you buy it, you keep...
Read more
1.0
I didn't like
  • No exchange or refund policy
  • Poor customer service
  • Bad service
#611127
Reply to reviews
I ordered a pair of diamond earrings at 85% off. When I got the package the next day (highly unusual because woot takes about 5 to 6 days to get there) there was an earring box but no earrings were in it. Sent them a couple of e-mails got instant refund like they knew...
Read more
Anonymous
Anonymous

i am having the same problem. bob, claremont, ca

#601403
Reply to reviews
Show

Woot - Baby Gate Review from Mesa, Arizona

I ordered a baby gate from woot during one of their woot-offs. When i got the receipt moments later, I realized my address was wrong. I had moved and forgot to update my shipping address. Right away I contacted them and they said they could do nothing and I would get a refund once the item came back from Fedex. It didnt ship for 2 more days and it was delivered to the wrong address. When i complained, they told me to call fedex. Worst. Experience. Ever!
1.8
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Warranty
Website
#589136
Reply to reviews

Woot accidentally sent me two of the same item - before the extra item ever got to me, they were already emailing saying that they had made a mistake and I could keep the item. Then two days later, they changed their mind and wanted the item back. When I wrote back...
Read more
Anonymous
Anonymous

Hi there, I am working on an investigation regarding Woot.com and would like the opportunity to speak with you about your experiences. Please call me at 800-901-5119, or send ...

#567802
Reply to reviews
I purchased a laptop from woot. They never sent shipping or confirm info, though it showed as purchased on my account. When sent them an email they responded that it may take up to 8 days. Then after 7 days I noticed status was denied. Another email and they stated my...
Read more
I didn't like
  • Bad service
#563810
Reply to reviews
Lost delivery; FedEx acknowledges; gave Woot FedEx contact info; off-shore DinashKumar tells me it is my fault FedEx lost package. I explained in detail in first message to Woot's non-existent customer service that FedEx Ground had acknowledged the package was shown as...
Read more
1.0
#531014
Reply to reviews
Bought a leap pad2 Monsters Inc bundle from Wootkids.com and it was dead within 2 days. So, expectedly, I asked customer service to exchange or point me in the right direction, maybe some assistance in getting a replacement form Leapfrog (the manufacturer). All I got...
Read more
#478193
Reply to reviews
I bought a Fila Men's XXL jacket. When it came I tried it on and it was way to small. I did not know the jacket was made in China until I saw the label. They make cloths smaller then here and yet call it the same size. I contacted WOOT by email asking to exchange for a...
Read more
Anonymous
Dodo Bird

Do you have, by any chance, the address you sent the item back to? I need to send something back to them.

smokeyjoe
smokeyjoe

UPDATE, After sending several emails directly to Jeff Bezos CEO of Amazon.com which owns Woot, I finally received an email from Woot saying I could send the jacket back but th...

#461873
Reply to reviews