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RE: Order 57111913, I purchased a monitor on 11/25 and returned as it was not the monitor I ordered. It had a different stand, and most importantly different model numbers.

They sent me a similar, but significantly cheaper product than what I ordered. It was also defective, per Samsung chat agent which I have transcripts of. Woot agents repeatedly promised me a full refund for this purchase of 169.05 and I have the records to prove this. Their warehouse received the return on 12/01 and I still have not received a refund to my Amazon store credit account.

In fact, my account was charged for this purchase on 11/25 and now there is an additional pending charge (not a refund) since 12/06. Too late, I realized they do not give out a phone number for contact and there is no live chat.

You can only email them and wait, and wait, for a response. This has been the WORST online shopping experience I have ever had!

Product or Service Mentioned: Computer Monitor.

Reason of review: Wrong Item Sent, Refund Promised but Never Processed.

Monetary Loss: $169.

Preferred solution: Full refund.

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