Susan F Dxd

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Verified Reviewer

Order mixup

No one has responded and I still have the order you sent. My bank is refusing payment to you. If you are ok with that then so am I.
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Pros:
  • Great prices if you get what you buy
Cons:
  • Unreliable

Preferred solution: Just want this to be resolved. At this point, I am disputing the charge so if you are ok with that we are done here.

Ben G Tda

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Verified Buyer
|

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Verified Reviewer

No service

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Woot - No service
I called woot Because my vacuum cleaner broke after three months, I did not get a response from them. Nobody answered the phone. Im still back at square one hard to solve a problem with those on the other end will not respond to you or answer the phone.
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Loss:
$150
Cons:
  • No customer service

Preferred solution: A new nice bay vacuum cleaner Cordless, I will return the old one

User's recommendation: Do not buy their products they do not honor them

Anonymous
map-marker Letohrad, Ústí Nad Orlicí District

Checking on a possible wrong order

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You have no direct customer service number. And we're unable to help in a timely fashion. Get some customer service agents and maybe people would be able to do business with you.
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User's recommendation: Do not contact me again as I will not be buying anything from your company

Anonymous
map-marker Northampton, Pennsylvania

Package not received

I got a confirmation email that my package was received but it was not delivered to my address. I want either another delivery or my money back.
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Jeff L Hlg

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Verified Reviewer

Customer service

Busy signal after busy signal. Heinous. Worst excuse for customer service I've ever seen. The website makes it look easy, but it isn't
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Loss:
$25
Pros:
  • Good price
Cons:
  • Horrible customer service

Preferred solution: Apology

User's recommendation: Don't expect to get resolution

Resolved
Markos G Xij

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Verified Reviewer

Resolved: Returned item

Updated by user Jan 21, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 22, 2023
Never talked to anyone . Ive been trying all week to return an item from your website. I . Inform me how to return it. Y Ou are a venfor eith Amazonam not satisfied and the picture was misleading
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Cons:
  • Pictures are misleading

Preferred solution: Full refund

sebastian l Ktd

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Verified Reviewer

Missing item on an order = 20 pk oreo wafer roll snacks

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ATTN: 3RD EMAIL FOLLWUP/TO REPORT THIS MISSING ITEM for order #8189**** - NEVER RECEIVED THE OREO SNACKS W/C SUPPOSED TO HAVE COME WITH THE TOWEL SET ON DEC 07TH BUT NO SHADOW OF IT. I WOULD NEED TO HAVE THIS ESCALATED AS I AM NOT RECEIVING ANY KIND OF CONFIRMATION FROM ANYONE TO ACKNOWLEDGE, AT THE LEAST THIS CLAIM/REPORT.

ALSO PROOF OF DELIVERY ON THE UPS REPORT - IS NOT EVEN ACCESSIBLE (BLANK). THROW ME A BONE AT LEAST OF THE CURRENT STATUS OF THAT ITEM AND MAKE NECESSARY ACTION(S) BASED ON ANY CURRENT AVAILABLE INFO.

I WILL BE FORCED TO BRING THIS UPTO CORPORATE (IF NEED BE) IF THIS CASE REMAINS UNACKNOWLEDGED BY DEC 11TH EOB. THANK YOU.

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Cons:
  • Cs is horrible

Preferred solution: explanation

rx g Bht

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Verified Reviewer

تم سرقة متجرى وحذف حسابي

Updated by user Jan 24, 2024

لم يتم الافاده ولم يتم حلها

Original review Jan 24, 2024
كان لدي حساب متجر خاص بي وفيه رصيد ولدى اوردرات ايضا وحين اردت الدخول الي حسابي تم تغيير كلمة السر من قبلكم ومن ثم حذف الحساب نهائيا ويقول لي ليس املك حساب كيف هذا
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Loss:
$550

Preferred solution: انا مسجل بحساب بريدي الالكتروني ولدى متجر ولدي فيه رصيد ولقد تم انتهاك متجرى وسرقته وحذف الحساب وتغيير البريد الالكتروني الخاص به من قبل الشركة

Resolved
Narayan R Iep

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Verified Reviewer
| map-marker Hamilton, Ohio

Resolved: Setting up my new tv

Call cannot be completed and no call back.. extremely poor customer service . I purchased an Amazon fire tv, tried to set up but it keeps saying cannot update at this time.. tried calling CS .. no response at all
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Ronak J Pvz

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Verified Reviewer

Fraudulently activity

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Woot - Fraudulently activity

Good day All

Hope you are well. There have been a fraud transactions taken from my bank credit card account .

I didnt place an order & cant find an active phone number. I already informed my bank & told them to cancel this payment and also I dont want Woot to send this item purchase from my card go to thief. Please cancel this order taken from my credit card which is fraudulent.

Please find herewith screenshot of transaction with transaction details so you don't deliver this to fraudulent person.

1) Fraud Transaction

Date of transaction - 22nd July 2023

Time : 9:57 pm

Amount : Inr 4266.84 (USD 52)

Credit Card Number (last 4 digit) : 3372

Bank reference no. : 320342****48

2) Fraud Transaction

Date of transaction: 22nd July 2023

Time : 10:20 pm

Amount : Inr 26,040 ( USD 317.36)

Credit Card Number (last 4 digit):3372

Bank reference no : 320334****38

3.

Fraud Transaction

Date of Transaction: 22nd July 2023

Time : 10:32 pm

Amount : Inr 44390.74 (USD 540.99)

Credit Card Number (last 4 digit): 3372

Bank reference no. : 320373****59

4.

Fraud Transaction

Date of Transaction: 22nd July 2023

Time : 11:45 pm

Amount : Inr 12,830.89 ( USD 156.37)

Credit Card Number (last 4 digit): 3372

Bank reference no. : 320336****48

Please find this all details with screenshot in below attachment & please take action against this immediately & cancel this all transactions from your end as well as soon as possible.

Thank you for understanding.

Best regards

Ronak Jain

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Loss:
$1067

Preferred solution: Full refund

Sandy P Gfw

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Verified Reviewer

Payment

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Would be nice to be able to speak to someone about an issue and not get run around as usual with almost every company
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Preferred solution: To speak to customer service

Sandy P Gfw

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Verified Reviewer

I tried to contact customer service to change my payment method and as usual there is no way to reach anyone. How can I do this more easily???

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I tried to reach customer service to change my payment method and as always could not reach anyone!!!
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Preferred solution: To speak to someone when I call

Harold G Don

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Verified Reviewer

The item I received had a problem

The order I originally received had a problem. Woot agreed to send a replacement But I never received it.
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Preferred solution: Deliver product or service ordered

Harold G Don

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Verified Reviewer

About an order

About an order I received and It was agreed that I would receive a replacement but I never received the replacement
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Preferred solution: Deliver product or service ordered

Lemarcus Ofy

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Verified Reviewer
| map-marker Dallas, Texas

Where is my order?

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I'm not paying money to get information on the whereabouts of my order. Answer the phone when a customer calls you needing help.
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