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Woot

Woot

www.woot.com
What is your customer experience with Woot?

Woot Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Woot has 2.0 star rating based on 365 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Woot to a friend or colleague.

  • Rating Distribution
  • Pros: Good prices, Good price, Great prices if you get what you buy.
    Cons: Poor customer service, No customer service, Bs apsolutely no help at all useless.

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Media from reviews

Woot - Receiving stuff we didn't order
Wow! Was this stupid on Woot's part.Woot - They sent the wrong and they refuse to fix the problemWoot - Scam and stolen moneyWoot - Scam and stolen money - Image 2Woot - تم سرقة متجرى وحذفهWoot - تم سرقة متجرى وحذفه - Image 2
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Show reviews that mention
customer service customer service order item return email number problem return label
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Nancy M Xyr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been on hold for 41 minutes and then hung up in. Ridiculously poor customer service.

Contains 1 confidential file for company representatives

Received an empty package. Order number: 8782****.

What can I say except that an empty Amazon Prime package had the photographed slip of paper that is on this complaint? Then, I called and was hung up on after a 39-minute wait.

It's really not a nice way to treat a very old and faithful customer. I expect to hear from someone soon.

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Pros:
  • Prices
Cons:
  • Pitiful customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t order anything from woot!

Starlin Maz
map-marker Vista, California

Receiving stuff we didn't order

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Woot - Receiving stuff we didn't order

We were shipped a bunch of junk that we didn't order. We want it returned.

We did not set up an account.

Is this a fraud activity. Please check

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Resolved
Whisper Bha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grayson, Kentucky

Resolved: No customer service

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Updated by user Jan 01, 2025

Company fixed the issue and I have been provided with full refund.

Original review updated Jan 01, 2025

The customer service is exceptional. I received a full refund for my product and they made sure to fix the problem at hand.

Thank you WOOT!!! I will definitely shop here again!!!

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Resolved
Ivory Lnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Resolved: Very complicated to reach anyone or returns

Updated by user Jan 11, 2025

Company fixed the issue and I have been provided with apology.

Original review Jan 04, 2025

Web site is very complicated. Cannot access to make returns or phone disconnects.

Dont think I will be ordering again. Had to Google to know how to get a phone or how to make return

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Resolved
Tina B Pwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Resolved: Power Bank did not come with order #8648****?

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Updated by user Dec 09, 2024

Company fixed the issue and I have been provided with apology. Ful refund on one order and other items were returned.

Original review Dec 02, 2024

Vest did not come with power bank and will be returned. Great quality but what good is a heated vest if there's no battery.

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Resolved
Arietta Ylc
map-marker Universal City, Texas

Resolved: No answer no number for customer service. Amazon company no help

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Updated by user Jan 24, 2025

Company fixed the issue and I have been provided with apology. Contacted company multiple times. Finally got response

Original review Dec 24, 2024

They are horrible they said I git a refund then said trouble refunding. Nobody answers phones just get busy signal.

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Taysia Ilg
map-marker Cincinnati, Ohio

Damaged and returned merchandise

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Damaged and defective merchandise and return. Said received but not refund on purse Support services I am very frustrated.

Adam and other support telephone on hold almost two hrs. Called Amazon not charge company. This dog crate destroyed at their warehouse.

Workers are responsible. Box was not in shape

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User's recommendation: Gone down. Been with them since 2010

Paraskevi Igj
map-marker Virginia Beach, Virginia

NO Customer Service

Received the wrong item. Can't talk to anyone and my emails have not been answered. Woot ripped me off.

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Kirsti Fip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kissimmee, Florida

I have been trying to contact customer service through email and phone call and none is responding to y email and when I call the number provided it saps press 0 to contact the operator and when you p

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Respond to my email and provide a telephone number so we can speak to someone. I have an item I need to return and I need to speak to someone for a return label.

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Vlasta Rrm
map-marker Atlanta, Georgia

I’m getting blown off when I try to find out how to return an item

I tried to return an item and I got a message to keep the item, but I never saw a credit. So I sent another email explaining the situation and I received a return email saying to return the item according to the instructions that were sent to me via email. I never got an email and never got a response to my third request.

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User's recommendation: Don’t buy from Woot.

Kathy M Wmp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Return of a warranty item

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Contains 2 confidential files for company representatives

They are not responsive. 3 trys.

Unreliable

Unattentive

No service

Warranty no good if you cant reach them.

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User's recommendation: Don’t buy from them

Steve D Hww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad desktop

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I have a desktop computer and the HDMI ports do not hold the cable in place. They just fall out.

I would like a response. Seeing as Black Friday is also coming up.

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Preferred solution: I would take an exchange if the other product worked

Anonymous
map-marker Matthews, North Carolina

Item I ordered two weeks ago has not arrived

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Have not received package nor has package been returned for refund. I should have received it this week.

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User's recommendation: Go straight to Amazon

Kathy M Wmp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsdale, Arizona

Return of a warranty item

Contains 1 confidential file for company representatives

Item stopped working. Have purchased many in the past.

Makes great froth but never seems to last very long. I always purchase a new one through Amazon but feel its time I use the warranty for a replacement

Ok got cut off while being transferred

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Howard W Ydl
map-marker New York, New York

Customer service

I have multiple things to return. I am waiting for a return label and I have been unsuccessful getting that return label or calling your company or contacting your company which is making it very challenging for me.

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User's recommendation: Get a phone number so somebody can call you

Howard W Ydl
map-marker New York, New York

Customer service.

I was Hung up on me. And nobody returned my call so I wasnt really happy with the customer service.

So go please call me back. As soo soon as possible.

You dont appear to have any phone number to call and speak to customer service

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About

Related Companies

Amazon, Amazon Canada, Amazon Prime Video, Amazon UK, Amazon India

Summary

Woot has been on the market since 2004. The company was founded by electronics wholesaler Matt Rutledge. It is an American Internet retailer based in the Dallas suburb of Carrollton, Texas Woot's main website generally offers only one discounted product each day, often a piece of computer hardware or an electronic gadget. Other Woot sites offer daily deals for t-shirts, wine, children's items, household goods, and two other sites that offer various items. On June 30, 2010, Woot announced an agreement to be acquired by Amazon.com. Woot does not provide any product support after a customer purchase, and does not accept returns unless the item is defective.

Woot reviews and complaints

Woot is ranked 547 out of 4096 in Appliances and Electronics category

Area Served

USA, Other

Payment Methods

PayPalVISAMasterCard

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