Update by user Mar 19, 2013
Update: I must say, Woot.com has done the right thing. They've offered my a refund *and* a pre-paid label for my return. This is commendable.
I would erase this complaint if I could, but I don't see that option.
Original review posted by user Mar 16, 2013
Just received an AOC monitor that was DOA...upon finding how to return it I read,
"How do I return a defective product?
Unless we specifically tell you not to, call the manufacturer of the product you bought...Know that return freight will be at your expense." In other words, we just *accept* cash...we're not accustomed to giving it back.
Amazon.com, they're not. I think they need to spend more time developing customer service instead of writing daily monkey cartoons...or maybe that should have been a tip-off right there.
So, basically, you have a choice of spending $15 to return either to Woot, or to AOC a $100 item that was defective on delivery.
Monetary Loss: $105.